Manage rollout support capabilities
How manage rollout support capabilities are reshaped as AGI capability advances.
The bottom line
Roughly 85% of the work in Manage rollout support capabilities is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.
Why: Because no child occupations are seeded, this scalar is derived from the process description and its APQC category ('Deploy services/solutions'). The work focuses on identifying gaps in support structures and managing competencies for 'IT resolution'—purely analytical and information-management tasks that strongly indicate remotely-doable digital knowledge work.
grounded in the economy graph · digital scalar 0.85 · digital
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How the work flows
Trigger: A new IT solution rollout is scheduled, prompting a review of the existing support team's readiness and skills.
- Assess technical requirements of the upcoming IT rollout
- Evaluate current skills and capacity of the support structure
- Identify competency and resource gaps within the support teams
- Develop a training and resource acquisition plan
- Execute training programs and provision support tools
- Validate support team readiness prior to launch
Outcome: Support personnel are fully trained, equipped, and staffed with the necessary competencies to resolve issues for the new IT rollout.