Processes

Manage support utilities

How manage support utilities are reshaped as AGI capability advances.

ProcessesManage support utilities
Manage support utilities — illustrated

The bottom line

Only about 20% of Manage support utilities is information work today — the rest is physical, and moves slowly. The exposure is concentrated in the back office: the books, the paperwork, the scheduling, the marketing.

Why: With zero child occupations seeded to roll up, the digital scalar relies entirely on the top-level process category lens ('Manage support utilities') and its 'Petroleum Refineries' industry anchor. Managing utilities in a heavy industrial setting fundamentally involves the hands-on operation and maintenance of physical asset systems, firmly placing this work in the physical band.

grounded in the economy graph · digital scalar 0.20 · physical

Business-as-Code

Read as an executable program — the work decomposed into Code, Generative, Agentic, and Human.

Manage support utilities sits inside a larger value-flow — 1 parent structure it composes into. The hierarchy is grounding, not the story: it tells you which aggregate exposure Manage support utilities inherits.

Where Manage support utilities sits

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How the work flows

Trigger: Refinery production schedules are published or real-time sensors detect a change in process unit demand for support resources like water, steam, or power.

  1. Forecast utility demand based on upcoming refinery production schedules
  2. Generate or procure required utilities including steam, electricity, cooling water, and instrument air
  3. Distribute utilities to process units through internal pipeline and electrical networks
  4. Monitor system pressures, temperatures, and consumption rates across the facility
  5. Adjust utility generation output to accommodate real-time fluctuations in refinery demand
  6. Manage condensate return and route utility waste to treatment facilities

Outcome: Support utilities are reliably delivered to refinery process units within strict pressure, temperature, and volume tolerances without interrupting production.

Measured by

Utility Cost Per Barrel RefinedUtility System UptimeEnergy Intensity IndexDemand Forecast Accuracy