Monitor and analyze IT value and benefits

Trigger: A scheduled IT portfolio review cycle begins or a major IT service deployment reaches its post-implementation evaluation phase.

1. Gather IT operational cost and service usage data
2. Quantify business benefits realized from IT services
3. Calculate the return on investment for IT management activities
4. Analyze gaps between expected and actual IT value
5. Formulate recommendations to improve IT cost efficiency
6. Present the value analysis to IT and business leadership

Outcome: IT leadership and business stakeholders receive a comprehensive analysis comparing actual IT benefits against incurred costs, complete with recommendations for optimization.