Perform configuration management

Trigger: A request is submitted to add, modify, or retire a configuration item within an insurance system, rating engine, or IT infrastructure.

1. Identify the target configuration items and map their system dependencies
2. Establish a baseline of the current configuration state
3. Evaluate and approve the proposed configuration modifications
4. Apply the configuration updates to the target insurance systems
5. Verify the updated configuration against operational requirements
6. Update the configuration management database with the new state

Outcome: The configuration change is implemented, verified, and accurately logged in the configuration management database without disrupting business operations.