Processes

Perform medical management

How perform medical management are reshaped as AGI capability advances.

ProcessesPerform medical management
Perform medical management — illustrated

The bottom line

Roughly 75% of the work in Perform medical management is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.

Why: Because no child occupations are seeded, this scalar is derived from the APQC process name and its 'Direct Health and Medical Insurance Carriers' industry context. In health insurance, medical management (utilization review, case management, prior authorization) is remotely-doable knowledge work performed entirely via desk-based surfaces (computers, telephones) without hands-on patient care, placing it securely in the digital band.

grounded in the economy graph · digital scalar 0.75 · digital

Business-as-Code

Read as an executable program — the work decomposed into Code, Generative, Agentic, and Human.

Perform medical management sits inside a larger value-flow — 1 parent structure it composes into. The hierarchy is grounding, not the story: it tells you which aggregate exposure Perform medical management inherits.

Where Perform medical management sits

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How the work flows

Trigger: A member or provider submits a request for service authorization, or population health analytics identify a member requiring targeted care intervention.

  1. Receive service authorization requests and clinical documentation
  2. Assess requests against medical necessity and clinical guidelines
  3. Issue approvals, denials, or modifications for requested care
  4. Identify members for disease management and case management
  5. Develop and implement individualized care coordination plans
  6. Monitor member progress and adjust interventions as necessary

Outcome: Medical services are authorized or denied based on clinical guidelines, and high-risk members are actively managed to optimize health outcomes and control costs.

Measured by

Authorization Turnaround TimeMedical Loss RatioHospital Readmission RateAppeals Overturn Rate