Processes
Perform outage notifications
How perform outage notifications are reshaped as AGI capability advances.
ProcessesPerform outage notifications
Business-as-Code
Read as an executable program — the work decomposed into Code, Generative, Agentic, and Human.
Perform outage notifications sits inside a larger value-flow — 1 parent structure it composes into. The hierarchy is grounding, not the story: it tells you which aggregate exposure Perform outage notifications inherits.
Where Perform outage notifications sits
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How the work flows
Trigger: An unplanned power interruption is detected on the grid or a planned maintenance outage is scheduled.
- Verify the outage location and determine the scope of affected infrastructure
- Identify the specific customer accounts impacted by the outage
- Calculate an initial Estimated Time of Restoration
- Distribute initial alerts to customers via SMS, email, voice, and outage maps
- Broadcast updates as field crews report status changes or restoration revisions
- Transmit a final notification confirming power restoration
Outcome: Affected customers, emergency services, and internal stakeholders are informed of the outage status and estimated restoration times.
Measured by
Time To Initial NotificationEstimated Time Of Restoration AccuracyNotification Delivery Success RateOutage Communication Satisfaction Score