Processes

Perform reverse logistics

How perform reverse logistics are reshaped as AGI capability advances.

ProcessesPerform reverse logistics
Perform reverse logistics — illustrated

The bottom line

Only about 15% of Perform reverse logistics is information work today — the rest is physical, and moves slowly. The exposure is concentrated in the back office: the books, the paperwork, the scheduling, the marketing.

Why: With no child occupations seeded, this score is derived entirely from the process description and lens. The process explicitly entails 'moving products' and implementing a 'transportation system' to return goods for refurbishment. Because the core value step relies on the physical handling and transit of tangible goods, it aligns closely with standard physical supply chain priors (~0.15), keeping the process securely in the physical band where AI is limited to orchestration and tracking.

grounded in the economy graph · digital scalar 0.15 · physical

Business-as-Code

Read as an executable program — the work decomposed into Code, Generative, Agentic, and Human.

Perform reverse logistics sits inside a larger value-flow — 1 parent structure it composes into. The hierarchy is grounding, not the story: it tells you which aggregate exposure Perform reverse logistics inherits.

Where Perform reverse logistics sits

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How the work flows

Trigger: A customer or downstream facility initiates a return request for a product requiring repair, remanufacturing, or disposal.

  1. Authorize return and issue return merchandise authorization
  2. Coordinate return transportation and routing
  3. Receive and log the returned physical asset
  4. Inspect and assess product condition
  5. Route item to remanufacturing, recycling, or disposal
  6. Update inventory records and process customer credit

Outcome: The returned product is securely transported back to the origin facility and routed for refurbishment, recycling, or inventory recovery.

Measured by

Return Processing Cycle TimeReverse Logistics Cost Per UnitAsset Recovery RateNo Fault Found Rate