Processes

Perform root cause analysis

How perform root cause analysis are reshaped as AGI capability advances.

ProcessesPerform root cause analysis
Perform root cause analysis — illustrated

The bottom line

About 65% of the work in Perform root cause analysis is information-shaped and increasingly AI-deliverable, with the rest a hybrid of judgment and hands-on work. The automation frontier runs straight through the middle of this role.

Why: The description details a highly cognitive, information-transformation process ('answer the question of why a problem occurred', 'find the primary cause'). However, the lens prior ('Produce/Assemble/Test product') anchors this specific APQC activity in physical manufacturing, indicating the analysis likely involves inspecting physical defects or machinery alongside data review. Weighing the analytical nature of the work against its physical production context yields a high-hybrid score.

grounded in the economy graph · digital scalar 0.65 · hybrid

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How the work flows

Trigger: A significant defect, operational incident, or performance deviation triggers a formal investigation.

  1. Define the problem and assess its impact
  2. Gather incident data and operational evidence
  3. Map event timelines and identify causal factors
  4. Apply analytical tools to isolate the primary root cause
  5. Develop corrective and preventive action plans
  6. Document findings and communicate proposed solutions

Outcome: The primary cause of the problem is established and preventive actions are formulated to stop recurrence.

Measured by

Root Cause Identification TimeRepeat Incident RatePreventive Action Completion RateProblem Resolution Cycle Time