Plan, transport, and deliver outbound product
How plan, transport, and deliver outbound product are reshaped as AGI capability advances.
The bottom line
Only about 15% of Plan, transport, and deliver outbound product is information work today — the rest is physical, and moves slowly. The exposure is concentrated in the back office: the books, the paperwork, the scheduling, the marketing.
Why: Based on the APQC lens 'Manage logistics and warehousing' and the process description of planning, transporting, and delivering outbound products. While the 'planning' and 'organizing' steps involve digital-addressable orchestration, the core value-producing work of transporting and delivering goods is fundamentally hands-on and physical, yielding a low scalar of 0.15.
grounded in the economy graph · digital scalar 0.15 · physical
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How the work flows
Trigger: A finished product or fulfilled customer order is staged and cleared for outbound shipment to its destination.
- Determine optimal transport mode and routing
- Select and schedule freight carrier
- Generate shipping and compliance documentation
- Load and dispatch the outbound shipment
- Track transit progress and manage logistics exceptions
- Confirm delivery and record receipt
Outcome: The product is successfully delivered to the intended recipient and proof of delivery is recorded.