Processes
Process complaints
How process complaints are reshaped as AGI capability advances.
ProcessesProcess complaints
Business-as-Code
Read as an executable program — the work decomposed into Code, Generative, Agentic, and Human.
Process complaints sits inside a larger value-flow — 1 parent structure it composes into. The hierarchy is grounding, not the story: it tells you which aggregate exposure Process complaints inherits.
Where Process complaints sits
Part of
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How the work flows
Trigger: A customer or partner submits a formal grievance regarding a product defect, service failure, or negative interaction.
- Receive and log the complaint details
- Triage and assign priority and case owner
- Investigate the root cause and factual basis
- Determine appropriate resolution or compensation
- Communicate the resolution to the complainant
- Close the case and update quality assurance logs
Outcome: The grievance is investigated, resolved, communicated to the submitter, and logged for quality improvement.
Measured by
Average Resolution TimeFirst Contact Resolution RateComplaint Escalation RateCustomer Satisfaction Score