Process customer feedback on services delivered

Trigger: A customer submits a review, survey response, or direct feedback regarding a recently delivered service.

1. Capture and log incoming customer feedback
2. Categorize feedback by service type, sentiment, and severity
3. Route critical issues to operations for immediate resolution
4. Analyze aggregated feedback for service trends and root causes
5. Update service plans and operating procedures based on findings
6. Communicate resolution or systemic updates back to the customer

Outcome: Feedback is analyzed, categorized, and integrated into service delivery plans to address issues and adjust quality standards.