Refine customer requirements
How refine customer requirements are reshaped as AGI capability advances.
The bottom line
Roughly 85% of the work in Refine customer requirements is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.
Why: The process description explicitly identifies informational tasks—clarifying scope, timelines, data sources, and evaluation criteria for procurement requests. Governed by the 'Develop and manage sales plans' lens, this involves pure knowledge work, communication, and documentation without any physical value-producing steps, placing it confidently in the digital band.
grounded in the economy graph · digital scalar 0.85 · digital
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How the work flows
Trigger: A customer submits an initial, high-level procurement request or statement of need.
- Receive the initial procurement request from the customer
- Review the request for completeness, feasibility, and alignment with policy
- Consult with the customer to clarify scope, timelines, and deliverables
- Define technical specifications and supplier evaluation criteria
- Identify specific terms, conditions, and compliance rules
- Document the finalized requirements into a formal specification
- Obtain final customer approval on the refined requirements
Outcome: A detailed, finalized set of requirements, specifications, and evaluation criteria is approved and ready for sourcing.