Processes

Resolve disputes and litigations

How resolve disputes and litigations are reshaped as AGI capability advances.

ProcessesResolve disputes and litigations
Resolve disputes and litigations — illustrated

The bottom line

Roughly 70% of the work in Resolve disputes and litigations is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.

Why: Lacking seeded child occupations, this scalar is derived from the PCF lens 'Manage legal and ethical issues' and the process description 'Resolving disputes or civil lawsuits'. Legal dispute resolution is highly information-dense (research, e-discovery, drafting) but inherently requires human-in-the-loop negotiation, mediation, or courtroom presence, placing it at the upper bound of the hybrid band.

grounded in the economy graph · digital scalar 0.70 · hybrid

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How the work flows

Trigger: A formal complaint, legal claim, or notice of litigation is received from an internal or external party.

  1. Receive and log the dispute or legal claim
  2. Assign legal counsel and open a case file
  3. Conduct discovery and gather supporting evidence
  4. Formulate a legal strategy or settlement proposal
  5. Negotiate, mediate, or litigate the matter
  6. Execute the settlement agreement or court order
  7. Disburse required payments and close the case file

Outcome: The dispute is settled, adjudicated, or formally closed, with all legal, financial, and compliance obligations fulfilled.

Measured by

Dispute Resolution Cycle TimeAverage Legal Cost Per CaseWin/Loss RatioSettlement To Claim Ratio