Processes
Resolve ticketing Issues
How resolve ticketing issues are reshaped as AGI capability advances.
ProcessesResolve ticketing Issues
Business-as-Code
Read as an executable program — the work decomposed into Code, Generative, Agentic, and Human.
Resolve ticketing Issues sits inside a larger value-flow — 1 parent structure it composes into. The hierarchy is grounding, not the story: it tells you which aggregate exposure Resolve ticketing Issues inherits.
Where Resolve ticketing Issues sits
Part of
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How the work flows
Trigger: A passenger, agent, or automated system flags an error, discrepancy, or payment failure associated with an issued or pending flight ticket.
- Receive and log the ticketing issue or error code
- Verify the passenger reservation data and payment status
- Identify the root cause of the ticketing failure or discrepancy
- Apply necessary corrections, fee waivers, or payment adjustments
- Reissue the electronic ticket or generate a refund request
- Notify the passenger and update the passenger name record
Outcome: The ticket is successfully corrected, reissued, or refunded, restoring the passenger's travel eligibility and updating the reservation system.
Measured by
Ticket Resolution TimeFirst Contact Resolution RateCost Per Ticketing ErrorReissuance Error Rate