Route customer complaints

Trigger: A customer submits a grievance or negative feedback across an intake channel such as phone, email, or a web portal.

1. Receive the complaint through a customer service intake channel
2. Log the grievance details and customer information into the tracking system
3. Categorize the issue based on severity, type, and associated product or service
4. Apply routing rules to determine the optimal resolution team
5. Assign the ticket to the appropriate personnel or department queue
6. Send an automated acknowledgment to the customer regarding the routing status

Outcome: The complaint is successfully logged, categorized, and assigned to the specific department or individual equipped to resolve the issue.