Processes

Sell duty-free

How sell duty-free are reshaped as AGI capability advances.

ProcessesSell duty-free
Sell duty-free — illustrated

Business-as-Code

Read as an executable program — the work decomposed into Code, Generative, Agentic, and Human.

Sell duty-free sits inside a larger value-flow — 1 parent structure it composes into. The hierarchy is grounding, not the story: it tells you which aggregate exposure Sell duty-free inherits.

Where Sell duty-free sits

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How the work flows

Trigger: A passenger on an international flight initiates a purchase request from the in-flight duty-free catalog.

  1. Present duty-free merchandise and catalogs to passengers
  2. Receive the purchase request and verify in-flight inventory availability
  3. Process the payment via a mobile point-of-sale terminal
  4. Deliver the purchased goods to the passenger
  5. Reconcile point-of-sale transactions and remaining inventory post-flight

Outcome: The passenger receives the purchased goods and the payment is securely processed and recorded for post-flight reconciliation.

Measured by

Duty-Free Revenue Per PassengerIn-Flight Inventory ShrinkagePayment Authorization Success RateAverage Transaction Time