Support business case
How support business case are reshaped as AGI capability advances.
The bottom line
Roughly 85% of the work in Support business case is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.
Why: Lacking seeded child occupations, this score is derived from the process description ('supporting research, business analysis, and background information on IT transformation') and its PCF lens ('Develop and manage IT customer relationships'). Business analysis and research are pure knowledge-work activities involving information gathering and transformation, placing this firmly in the digital band.
grounded in the economy graph · digital scalar 0.85 · digital
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How the work flows
Trigger: A proposed IT transformation or strategic project requires formal justification to secure funding and leadership approval.
- Define the scope and objectives of the proposed IT transformation
- Gather supporting research and historical performance data
- Conduct cost-benefit and return on investment analysis
- Assess potential risks and operational impacts
- Draft the business case narrative and financial models
- Review the business case with stakeholders for alignment and accuracy
Outcome: A comprehensive business case containing research, financial analysis, and strategic context is finalized and submitted to decision-makers.