Synthesize and distribute IT performance information
How synthesize and distribute it performance information are reshaped as AGI capability advances.
The bottom line
Roughly 90% of the work in Synthesize and distribute IT performance information is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.
Why: With no child occupations seeded, this score is derived from the process name and its APQC lens, 'Develop and manage IT customer relationships'. Synthesizing and distributing IT performance measures is pure knowledge work that consists entirely of information processing, data evaluation, and digital communication, warranting a highly digital score.
grounded in the economy graph · digital scalar 0.90 · digital
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How the work flows
Trigger: An IT reporting cycle concludes or business leadership requests an ad-hoc review of IT service performance.
- Extract raw performance data from IT service management and monitoring systems
- Normalize and aggregate data across various IT domains
- Calculate key performance indicators and service level achievements
- Draft performance reports and visual dashboards
- Review synthesized data with IT service owners for context
- Publish and distribute final performance packages to stakeholders
Outcome: Stakeholders receive consolidated IT performance dashboards and reports to guide technology investments and operational improvements.