Understand IT customer communities
How understand it customer communities are reshaped as AGI capability advances.
The bottom line
Roughly 85% of the work in Understand IT customer communities is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.
Why: Because no child occupations are seeded for this process, the scalar relies entirely on its APQC Lens ('Develop and manage IT customer relationships') and description ('Interacting with IT customers to understand the IT needs...'). These signals point exclusively to information exchange, virtual collaboration, and remotely-doable knowledge work, placing the process firmly in the digital band.
grounded in the economy graph · digital scalar 0.85 · digital
Related articles
No articles yet for this entity.
Recent capability events
No capability events for this entity yet.
How the work flows
Trigger: IT leadership initiates a scheduled feedback cycle or launches a new community engagement initiative to assess user needs.
- Identify and segment target IT customer groups
- Establish collaboration channels and feedback forums
- Facilitate community discussions to capture IT needs
- Analyze feedback for service gaps and emerging trends
- Draft actionable recommendations for IT service improvement
- Communicate outcomes back to the customer community
Outcome: IT strategists receive documented, actionable insights regarding customer pain points and emerging technology requirements to inform the service roadmap.