Understand IT customer environment
How understand it customer environment are reshaped as AGI capability advances.
The bottom line
Roughly 85% of the work in Understand IT customer environment is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.
Why: With no seeded child occupations, the scalar is derived from the process name, description, and its PCF lens ('Develop and manage IT customer relationships'). Assessing and evaluating IT services and solutions is highly knowledge-based information work. While training employees introduces a minor interpersonal element, the core focus on IT environments and solutions places this work firmly in the digital band.
grounded in the economy graph · digital scalar 0.85 · digital
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How the work flows
Trigger: Periodic IT service review schedules or the onboarding of new business units and employees prompt the assessment of the user technology landscape.
- Identify target internal customer groups and operational requirements
- Inventory currently utilized IT services, applications, and hardware
- Evaluate service performance and identify technology gaps
- Document IT customer environment baselines and user personas
- Deliver IT orientation and systems training to new employees
- Update IT service catalogs and support models based on assessment findings
Outcome: The IT organization establishes an accurate, documented baseline of customer technology needs, usage patterns, and training requirements.