Understand IT customer strategy
How understand it customer strategy are reshaped as AGI capability advances.
The bottom line
Roughly 85% of the work in Understand IT customer strategy is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.
Why: No child occupations are seeded, so the scalar is derived from the process name and the lens prior ('Develop and manage IT customer relationships'). The description's focus on understanding strategy and creating plans for IT solutions represents pure knowledge work and information transformation, pointing to a highly digital band.
grounded in the economy graph · digital scalar 0.85 · digital
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How the work flows
Trigger: Internal business units establish new organizational objectives that require technology enablement.
- Gather strategic objectives from business unit stakeholders
- Evaluate current IT capabilities against business requirements
- Identify required technology services and operational solutions
- Assess technology training needs for staff
- Draft the IT customer strategy and support plan
- Secure stakeholder approval for the finalized IT plan
Outcome: An approved IT strategic plan aligns technology services, daily operations, and employee training with business goals.