Understand customer requirements and define refine approach
How understand customer requirements and define refine approach are reshaped as AGI capability advances.
The bottom line
Roughly 85% of the work in Understand customer requirements and define refine approach is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.
Why: With no child occupations seeded, the scalar is derived from the process name and description within the 'Deliver service to customer' lens. Although the final service delivery might encompass physical tasks depending on the industry, the specific activity of 'understanding customer requirements' and 'defining a refined approach' is fundamentally information-based knowledge work (gathering, analyzing, and structuring data), placing this planning phase firmly in the digital band.
grounded in the economy graph · digital scalar 0.85 · digital
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How the work flows
Trigger: A customer submits a set of requirements, a request for proposal, or an expression of need for a new service solution.
- Elicit and document initial customer requirements and constraints
- Analyze requirements against current service capabilities and capacities
- Identify gaps requiring custom development or specialized service adjustments
- Draft a preliminary service approach and solution architecture
- Review the proposed approach with the customer to gather feedback
- Refine and finalize the service approach based on customer input
Outcome: A finalized service approach and solution definition are documented and ready for detailed design or pricing.