Update the FAQ list
How update the faq list are reshaped as AGI capability advances.
The bottom line
Roughly 90% of the work in Update the FAQ list is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.
Why: Because no child occupations or tools were seeded for this process, the scalar is derived directly from the process name. 'Update the FAQ list' is a purely information-based task consisting of writing, editing, and publishing digital text, which is remotely-doable knowledge work.
grounded in the economy graph · digital scalar 0.90 · digital
Business-as-Code
Read as an executable program — the work decomposed into Code, Generative, Agentic, and Human.
Update the FAQ list sits inside a larger value-flow — 1 parent structure it composes into. The hierarchy is grounding, not the story: it tells you which aggregate exposure Update the FAQ list inherits.
Where Update the FAQ list sits
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Recent capability events
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How the work flows
Trigger: A pattern of new customer inquiries emerges, a product is updated, or a scheduled content review cycle begins.
- Analyze customer support tickets for recurring themes
- Draft responses for new frequently asked questions
- Review drafted answers with subject matter experts
- Remove or revise obsolete FAQ entries
- Approve finalized FAQ content
- Publish updates to the website and internal knowledge base
Outcome: An updated FAQ list is published and accessible to customers and support agents.