Analyze service performance

Trigger: A scheduled review period begins or an IT service monitoring system flags a performance threshold breach.

1. Collect service delivery data and incident logs
2. Compare actual performance against Service Level Agreement targets
3. Identify variances and root causes of service degradation
4. Draft service performance reports and dashboards
5. Present findings to stakeholders
6. Define corrective actions for service improvement

Outcome: Performance variances are identified, reports are distributed, and corrective actions are initiated to align service delivery with requirements.