Assess customer experience

Trigger: A customer interaction concludes or a scheduled review period initiates the collection of feedback.

1. Identify target customer segments and feedback channels
2. Deploy surveys and monitor inbound feedback mechanisms
3. Consolidate raw data from responses and support interactions
4. Analyze feedback to calculate satisfaction scores and extract trends
5. Compile customer experience reports and dashboards
6. Distribute insights to operational and product teams

Outcome: Customer feedback data is analyzed, scored, and distributed as actionable insights to relevant teams.