Define and establish service delivery strategy
How define and establish service delivery strategy are reshaped as AGI capability advances.
The bottom line
Roughly 85% of the work in Define and establish service delivery strategy is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.
Why: Derived from the process description, which explicitly focuses on defining IT strategy, designing IT service delivery models, and establishing procedures. As this entails purely knowledge-based information transformation and IT management, with no physical component, it strongly supports a high digital scalar.
grounded in the economy graph · digital scalar 0.85 · digital
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How the work flows
Trigger: A shift in business objectives, user requirements, or technological capabilities necessitates a new or updated IT service approach.
- Assess current IT service capabilities and identify operational gaps
- Gather business requirements and forecast future user demands
- Define the IT service catalog and establish target service levels
- Design the service delivery model and required support processes
- Establish governance, resource allocation, and operational procedures
- Finalize and communicate the overarching service delivery strategy
Outcome: A comprehensive IT service delivery model and strategy, complete with defined processes and operational procedures, is documented and approved for execution.