Develop and manage IT service levels
How develop and manage it service levels are reshaped as AGI capability advances.
The bottom line
Roughly 90% of the work in Develop and manage IT service levels is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.
Why: With no child occupations seeded, the scalar relies heavily on the process lens ('Develop and manage IT customer relationships') and the provided description. The core activities—designing IT solution catalogues, evaluating service level agreements, and communicating results to management—are pure knowledge work that takes place entirely on digital surfaces.
grounded in the economy graph · digital scalar 0.90 · digital
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How the work flows
Trigger: A new IT service is proposed or an existing service requires its scheduled performance and agreement review.
- Design and update the IT service and solution catalog
- Draft and negotiate Service Level Agreements (SLAs) with stakeholders
- Establish tracking mechanisms for service level targets
- Monitor and evaluate IT service performance against active SLAs
- Communicate performance results and SLA breaches to management
- Revise service levels based on performance data and business needs
Outcome: Service level agreements are formalized, performance is evaluated against targets, and results are reported to management.