Develop customer experience strategy
How develop customer experience strategy are reshaped as AGI capability advances.
The bottom line
Roughly 85% of the work in Develop customer experience strategy is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.
Why: With no child occupations seeded, this score is derived entirely from the PCF lens 'Develop business strategy' and the process description 'Defining a roadmap'. Strategic planning, analyzing customer expectations, and roadmap creation are pure knowledge-work activities involving information synthesis and documentation, placing this capability firmly in the digital band.
grounded in the economy graph · digital scalar 0.85 · digital
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How the work flows
Trigger: A strategic planning cycle initiates or a significant shift in market conditions demands a new approach to customer interactions.
- Gather customer feedback and market intelligence
- Analyze current customer journeys and identify pain points
- Align customer expectations with core business objectives
- Define target customer personas and ideal future-state journeys
- Draft the customer experience strategy and implementation roadmap
- Secure executive approval and resource allocation
Outcome: A comprehensive, actionable customer experience roadmap is finalized and approved for organizational implementation.