Processes
Ensure quality of service
How ensure quality of service are reshaped as AGI capability advances.
ProcessesEnsure quality of service
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How the work flows
Trigger: Completion of a customer order or delivery of a service initiates a quality review.
- Review order completion status
- Identify and log service failures
- Collect post-service customer feedback
- Analyze feedback and failure patterns
- Execute corrective actions for quality assurance
Outcome: Customer feedback and identified service failures are translated into concrete process improvements to guarantee future service quality.
Measured by
Customer Satisfaction ScoreService Failure RateFeedback Resolution TimeNet Promoter Score