Investigate warranty issues

Trigger: A customer or dealer submits a warranty claim reporting a product defect or failure.

1. Define and document the reported warranty issue
2. Schedule field service agents for on-site inspection if required
3. Request and receive defective parts from the customer or dealer
4. Conduct diagnosis and root cause analysis on the failed components
5. Compile investigation results and recommend corrective actions

Outcome: The root cause of the defect is diagnosed and a recommendation for corrective action is submitted.