Operate IT user support

Trigger: An end user submits an IT service request or reports a system incident.

1. Log and classify the incoming user request or incident
2. Prioritize the ticket based on urgency and business impact
3. Troubleshoot the issue against established knowledge bases
4. Execute resolution or fulfill the service request
5. Escalate complex issues to specialized support tiers if unresolved
6. Confirm resolution with the user and close the ticket

Outcome: The reported issue is resolved or the requested service is delivered, restoring full user productivity.