Process warranty claims

Trigger: A customer or authorized dealer submits a formal warranty claim regarding a defective product or service.

1. Receive and validate the warranty claim details
2. Diagnose the reported issue and perform root cause analysis
3. Determine responsibility and eligibility under warranty terms
4. Approve or deny the warranty transaction
5. Notify the originator of the claim decision
6. Authorize payment or corrective action for approved claims
7. Close the claim and route recurring issues to production or design

Outcome: The claim is either approved with payment authorized or officially denied, the originator is notified, and the claim record is closed.