Service products after sales
How service products after sales are reshaped as AGI capability advances.
The bottom line
Roughly 90% of the work in Service products after sales is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.
Why: With no child occupations seeded, the scalar relies on the provided process description, which explicitly defines this work as an 'administrative function focused on creating rules' and 'paying claims.' Because the value-producing work consists entirely of information processing, policy assignment, and financial settlement, it operates entirely in the digital domain.
grounded in the economy graph · digital scalar 0.90 · digital
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How the work flows
Trigger: A customer submits a post-sales service request or warranty claim for a purchased product.
- Receive the post-sales service request or claim
- Verify the product warranty or policy coverage
- Validate the claim details using established claim codes and rules
- Determine liability and responsibility for the settlement
- Process the claim payment or authorize the service action
- Communicate the final settlement and resolution to the customer
Outcome: The claim is validated and settled, with appropriate compensation or service provided and the resolution communicated to the customer.