Service products after sales

Trigger: A customer submits a post-sales service request or warranty claim for a purchased product.

1. Receive the post-sales service request or claim
2. Verify the product warranty or policy coverage
3. Validate the claim details using established claim codes and rules
4. Determine liability and responsibility for the settlement
5. Process the claim payment or authorize the service action
6. Communicate the final settlement and resolution to the customer

Outcome: The claim is validated and settled, with appropriate compensation or service provided and the resolution communicated to the customer.