Define and develop service support strategy
How define and develop service support strategy are reshaped as AGI capability advances.
The bottom line
Roughly 90% of the work in Define and develop service support strategy is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.
Why: With no child occupations seeded, the evaluation relies on the process name and description. The work involves 'Defining and creating a strategy for provision of support to users of IT services and solutions.' Strategy formulation and IT service management planning are purely cognitive, information-based tasks conducted via software and communication tools, driving a high digital scalar.
grounded in the economy graph · digital scalar 0.90 · digital
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How the work flows
Trigger: IT leadership identifies a need to establish or update the support model for new or existing IT services.
- Assess current IT support capabilities and end-user needs
- Define support tiers and escalation pathways
- Establish target service level agreements
- Identify required support tools and staffing models
- Draft the comprehensive service support strategy
- Review strategy with IT leadership and key business stakeholders
- Finalize and publish the approved strategy
Outcome: A formalized IT service support strategy is approved and published, detailing support tiers, service levels, and resource requirements.