Plan and communicate IT services

Trigger: A business unit requests a new IT capability or IT conducts a scheduled review of existing service offerings.

1. Identify required IT services and capabilities
2. Define service deliverables, SLAs, and target audiences
3. Determine cost structures and internal pricing
4. Establish request workflows and contact points
5. Document service attributes in the centralized catalog
6. Publish the updated IT service catalog
7. Notify stakeholders of new or modified service offerings

Outcome: A curated IT service catalog is published, providing users with exact deliverables, costs, and request pathways for all available technology services.