Plan and communicate IT services
How plan and communicate it services are reshaped as AGI capability advances.
The bottom line
Roughly 90% of the work in Plan and communicate IT services is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.
Why: Lacking child occupations, this scalar is derived from the process lens ('Develop and manage IT customer relationships') and the process description, which outlines pure knowledge work. Creating curated collections of IT services and maintaining pricing and deliverable information are highly digital information-management tasks.
grounded in the economy graph · digital scalar 0.90 · digital
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How the work flows
Trigger: A business unit requests a new IT capability or IT conducts a scheduled review of existing service offerings.
- Identify required IT services and capabilities
- Define service deliverables, SLAs, and target audiences
- Determine cost structures and internal pricing
- Establish request workflows and contact points
- Document service attributes in the centralized catalog
- Publish the updated IT service catalog
- Notify stakeholders of new or modified service offerings
Outcome: A curated IT service catalog is published, providing users with exact deliverables, costs, and request pathways for all available technology services.